Tesla
Reviews and Complaints

Dear Support,

Im currently using a U.S.-issued debit card with a Visa (or MasterCard) logo, and it works normally for other purchases. However, when I try to use it for Teslas subscription services (e.g.

Premium Connectivity or FSD), the payment gets declined automatically.

The card is active and has sufficient funds. There are no issues with regular transactions, so I believe the decline is related to how Tesla processes subscription (recurring) payments.

Could you please let me know how to resolve this issue?

If Tesla requires a specific card type or setup for subscriptions, please advise.

Thank you for your help.

Tesla dealership Chesterfield, Missouri

I bought my 2025 Model 3 on May 28, 2025. The temp tag they gave me expired yesterday.

I always said that car was going to be registered in Miami, FL, and I took it for granted. Big mistake! They did what they felt like doing, giving me a temp tag and a paper ribbon that I only learned today was my registration, just saying that if the temp tag expired and I was stopped by the police, I would show the ribbon and Tesla would pay for the fine.

So I came to Miami, driving for two days beginning June 23, with more than enough time before expiration to register my car. But I couldn't! This neglectful dealership not only hasn't sent the e-title to TD Bank, but also hasn't sent me a piece of paper to present at a tag agency.

So today, after the tag expiration, they have left me helpless, tied hand and in jeopardy of every kind: I cannot move my car for the police might take it, can't drive back to MO where I have a job contract and a rental contract, and I left my cat alone since I left almost a week ago.

And the better part is, I have no idea when the heck I am going to be able to be on the road again.

That entire crew should be removed from Tesla forever. Neglect, bad work, and leaving a customer in the shade.

Adriana Victoria Delmonte Gonzalez

8065 SW 107th Ave 112 Miami FL 33173

949-293-****

2023 Tesla Model 3 bought in Dadeland Mall, Miami

2025 Tesla Model 3 wrongly bought in Chesterfield MO.

Tesla Insurance is tantamount to a scam. I reported my Tesla accident on 10/22/2024.

Farmers Insurance found me at fault, but I most assuredly was not. So, I filed my claim with Tesla Insurance. I have been a lawyer for 33 years and I never was treated as Tesla representative, Bianca Greene, treated me. Today is 11/27/2024 and nothing has been done on my claim.

Worse yet, Tesla plays a game bad companies play - no way to reach a human. Great companies such as Charles Schwab are proud of its service and are happy to let you speak with an individual. Greene is still investigating my claim. Truth be told, 1 to 2 months apparently is normal according to certified repair facilities personnel.

Here is the rub in this case. I am elderly, 70, in poor health, and am planning on moving out of the country as soon as possible to join my bride in Vietnam. So, I begged Bianca on day one to expedite and explained my situation. Currently, I am living in a motel as we sold our home in May.

This has caused an inordinate amount of stress to me and I have been hospitalized twice for 8 days in total, largely due to stress. I reported this to Ms. Greene. No matter.

She says she may need another month to investigate a minor accident. Tesla controls where the work is done under contract. Failure to have work completed at a Tesla Certified facility vacates warranty. Tesla requires all parts used are new from Tesla.

My options are relatively limited as the amount of money in controversy appears to be around 11 grand which renders it to small claims. I considered doing, but Tesla would freeze the case until resolved. I have a qualified buyer but need the car fixed. I am in what, on the surface, appears to be a hopeless situation.

I am willing to go on national news exposing this unfair commercial practice. If Elon really was a good guy, he would spend 10 minutes of his time to clean up this mess.

His people here take complete advantage of him. If he were treated this way, people's heads would roll.

Looking at the reviews here in broken English, you could tell the phone he written by Leftys and people that dont like the great things musk is doing for the country with his DOGE The reviews written here look Mosie to be written by the screwball Zeta burning Teslas. I wouldnt believe anything about Tesla that Ive read here everybody I know and believe me I hate electric cars but everybody I know that has a Tesla has zero complaints I firmly like gas engine does it enthusiast and dont care for Electric Biden mobiles, but to be honest, I dont know anybody that has a complaint about the Tesla.!The reviews written here look Mosie to be written by the screwballs that are burning Teslas. I wouldnt believe anything about Tesla that Ive read here everybody I know and believe me I hate electric cars but everybody I know that has a Tesla has zero complaints I firmly like gas engines as it enthusiast and dont care for Electric Biden mobiles but to be honest, I dont know anybody that has a complaint about the Tesla.