Contact Tesla Customer Service
Tesla Phone Numbers and Emails
Toll-Free Number:
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(888) 518-3752
Customer Service:
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(650) 681-6060For Questions Related to Powerpack and Megapack - North America
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(877) 798-3752For Questions Related to Powerwall
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(888) 765-2489For Questions Related to Solar Panels
Tesla Emails:
Tesla FAQs
Most Popular Number:
| Total calls: 9 124 | Issues resolved: 265 | Last call: Dec 9, 2024 |
Tesla Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tesla Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tesla is 8885183752. 81% of consumers used this number to address their issues and concerns. Meanwhile, 65% of users reported contacting a real person successfully by dialing the phone number 6506816060.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Tesla may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Tesla Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Tesla is 8885183752. 81% of consumers used this number to address their issues and concerns. Meanwhile, 65% of users reported contacting a real person successfully by dialing the phone number 6506816060.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Tesla may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Tesla mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Tesla is accommodationrequest@tesla.com. 30% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Tesla Website:
Tesla Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Tesla Factory
45500 Fremont Boulevard
Fremont, CA 94538
Tesla Gigafactory
Electric Avenue
Sparks, NV 89434
Gigafactory New York
1339 South Park Ave
Buffalo, NY 14220
Mailing Address:
Attn: Legal – Privacy,
PO Box 15430,
240 Francisco Lane,
Fremont, CA 94539, United States
Fax:
Tesla Customer Service Reviews
Trying to ask Tesla why they have decided to get out of the lease assumption business and have heard nothing from them. It is extremely difficult to get a hold of anyone at Tesla.
They do not accept emails and you cannot get a reply from Customer Service or get a call back. They never answer the phone.
I feel like nobody works at tesla. Called and called.
No people.
How can I buy a tesla? Can't buy one Frustrated
The Tesla ignore E-mails and never send answer for customer questions.
I think that the tesla don't need to answer for customer questions
The touch screen wasn't working, but the representative helped me reboot the car, and now everything is working as it should. Great customer service and knowledge of the product! Good job, Tesla!
How Good is Tesla's Customer Service?
Summary of Tesla Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Tesla?
Product/ Service Question:
- “Battery died”
- “Purchased a car last night and have a major problems with it”
- “Power failure”
Payments and Charges Question:
- “Charging an Audi”
- “Pay the bill”
- “Not being able to charge at Supercharger”
Request for Information Question:
- “Trying to get Tesla certified, and schedule an appointment to become certified”
- “Question about terms for tecall”
- “Power wall 3 question”
Account Question:
- “Account Failure”
- “Account discrepancies”
- “Referring code”
Shipping and Delivery Question:
- “Awaiting removal and replacing roof/completed form/not received a response”
- “Did not get order”
- “My Tesla S paint kit has not arrived”
Employment Question:
- “401k”
- “Job”
- “Get payoff”
Staff Question:
- Poor claim service
- “Need equipment service”
- “Trying to get my service reconnected so I can talk”
Return/ Replace Question:
- “Need to change checking acc #”
- “Change the email address”
- “Change an appointment”
Website/ Application Question:
- “App disconnect”
- “App won’t connect to car”
- “Set up the app with a new phone”
Activation/ Cancellation Question:
- “I wanna cancel my booking”
- “Cancel cybertruck order”
- “Cancel order”
Cards Question:
- “Credit card billing with solar city”
- “Update credit card”
- “My Tesla Dosent recognise my key card”
Refund Question:
- “Refund”
- “They owe me 26k refund for a trade in”
- “Order refund”
Other Question:
- “Issues not getting resolved”
- “Tesla ap”
- “Sales”
Compare Tesla Customer Service To
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