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Contact Tesla Customer Service

Tesla Phone Numbers and Emails

Toll-Free Number:

  • (888) 518-3752
Call customer service
Send Message

Customer Service:

  • (650) 681-6060
    For Questions Related to Powerpack and Megapack - North America
  • (877) 798-3752
    For Questions Related to Powerwall
  • (888) 765-2489
    For Questions Related to Solar Panels
  • (818) 540-4729 ext 17972
    Service Center - Agoura Hills, CA
  • (602) 337-5554
    Service Center - Glendale, AZ
  • (602) 627-3515
    Service Center - Mesa, AZ
  • (480) 361-0036
    Service Center - Scottsdale, AZ
  • (602) 643-0024
    Service Center - Tempe, AZ
  • (520) 416-7974
    Service Center - Tucson, AZ
  • (720) 559-4589
    Store and Service - Aurora, CO
  • (203) 701-5700
    Store and Service - Milford, CT
  • (650) 681-5100
  • +6 124 328 0281
    For Questions Related to Powerpack and Megapack - APAC
  • +3 120 888 5332
    For Questions Related to Powerpack and Megapack - EMEA

Emergency/ Hotline:

  • +61 180 064 6952
    Roadside Assistance (Australia)
  • +6 128 015 2834
    Roadside Assistance (Australia)
  • +52 800 228 8145
    Roadside Assistance (Mexico)
  • +44 162 845 0660
    Roadside Assistance (UK)

Headquarters:

  • (650) 681-5000

Jobs/ Career:

  • (510) 602-3960

Tesla Emails:

Customer Service
Charging Alternatives, For Questions Related to Powerwall
Jobs/ Career
Legal
Arbitration, Privacy Inquiries
Media
APAC, Europe, Press Inquiries
firstrespondersafety@tesla.com
For First Responders
china-press@tesla.com
China
nasales@tesla.com
Is this your business?

Tesla Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Tesla Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Tesla is 8885183752. 82% of consumers used this number to address their issues and concerns. Meanwhile, 65% of users reported contacting a real person successfully by dialing the phone number 6506816060.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Tesla may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

Tesla FAQs

Most Popular Number:

(888) 518-3752
Total calls: 9 599 Issues resolved: 286 Last call: Nov 11, 2025

The Tesla contact number for customer service is 1-888-518-3752. You can use it to reach Tesla customer support regarding technical issues or for general information. The customer care team at this number also handles complaints and can offer solutions to various problems. You can also share your suggestions for improvement with the customer support representative.

To contact Tesla Roadside Assistance, dial 1-877-798-3752. This number is available 24/7 for emergencies. The live agent will guide you to fix the problem or provide help whenever you need it.

If you have questions about Energy Products, call the following Tesla customer service number: 1-888-765-2489.

You should sign in to your account to access the Tesla customer service chat. Click the Question Center icon on the bottom-right corner of the page and select the topic of your inquiry. Click the Contact Us button, describe the question briefly, and choose Start A Chat. The live representative will study your matter and offer you ways to resolve it.

You can also use the app to access the chat. Open the app and tap Support on the home screen. Pick Get Help at the bottom of the screen and select your issue. Tap Next and complete the troubleshooting steps to start a conversation with the customer care assistant.

The Tesla customer service hours for their Roadside Assistance is 24/7. You can call them anytime and ask a live agent for assistance or information.

The Tesla customer support hours for other phone contacts are from 8 am to 5 pm PST, Monday through Friday.

If the phone lines are busy, you can reach the support team via chat. The Tesla customer service hours for live chat are Monday to Friday between 6 am and 7 pm PST. They are also available on weekends from 7 am to 6 pm PST.

To contact the Help Center outside working hours, choose one of the email addresses on their Contact Us page.

To contact the company’s customer service via Tesla email, apply to customersupport@tesla.com in case of questions about Tesla products, services, and support.

The duration of Tesla charging is the following:

- Supercharger takes around 15-30 minutes to get to 80%, making it the fastest option.
- Home charging (240V) is 6-12 hours for a full charge.
- With a standard 120V outlet, it will be 20-40+ hours for a full charge.
- Public Level 2 Charger will take 4-8 hours for a full charge.

Tesla trades on the stock market, meaning it is owned by its shareholders. The biggest individual shareholder is Elon Musk, the CEO, who owns a large portion of the company's shares. Major institutional investors like Vanguard Group and BlackRock also have significant stakes in Tesla.

Tesla was founded on July 1, 2003, by engineers Martin Eberhard and Marc Tarpenning. Soon after, Elon Musk, JB Straubel, and Ian Wright joined the team and are usually considered co-founders.

A Tesla can run for approximately 300 000 to 500 000 miles. This depends on how well it is maintained, driven, and used. The battery is built to last for a long time, showing about a 10% drop in performance after 200 000 miles.

The company relocated the primary Tesla corporate office from Palo Alto, California, to Austin, Texas, in December 2021. The new Tesla headquarters address is Tesla, Inc., 1 Tesla Road, Austin, Texas 78725, United States.

Yes, it is possible to receive a Tesla refund, considering certain limitations:

- Before Delivery: If you cancel your order before delivery, you might get your deposit back, based on the terms of your order.
- After Delivery: Tesla used to allow returns within 7 days, but that policy is no longer in place. Refunds after delivery are usually only given in case of significant defects.

PissedConsumer Club

Contact Information

Tesla Website:

Tesla Help Center:

Corporate Office Address:

Tesla, Inc.
1 Tesla Road
Austin, Texas 78725
United States

Other Info (opening hours):

Other Locations:

Tesla Factory

45500 Fremont Boulevard

Fremont, CA 94538


Tesla Gigafactory

Electric Avenue

Sparks, NV 89434


Gigafactory New York

1339 South Park Ave

Buffalo, NY 14220


Mailing Address:

Attn: Legal – Privacy,

PO Box 15430,

240 Francisco Lane,

Fremont, CA 94539, United States

More contact details

Fax:

+1(650) 681-5101

Tesla Customer Service Reviews

1.8 / 5
Poor
Elienai Pzv
No support
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It was a simple problem. The electrical lugs/connections on the Tesla charger had been tightened down at the factory with an impact driver.

The cheap proprietary bit included with the charger snapped in the 3rd lug as i tried to loosen it. I could have saved Tesla a bit of money by just getting the base of the charger replaced.

Due to the typical big corporation lack of response or customer support, I had my customer return the charger to Amazon immediately. Build quality and customer service get a negative1 star.

Othella Rrz
Frustrated

Spent 1 hour on hold and finally hung up. Sent an email to customer service and got no response. The product is good but there is no service.

Ann H Ezj
Customer service

I needed information for my accountant. He called it a Final Price Sheet.

I was directed to find it under Documents on the app. My app does not say Documents anywhere. I updated the app. Nothing.

I reached an AI chat that was very helpful but could not find what I needed either. She connected me to AJ, who worked with me almost 20 minutes to find what I needed.

It shouldnt be this hard. AJ was great!

Bellah Ljz
All good
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

all good but very hard to find live person. Please Try to make easy for all Tesla owners to easy reach coustomer service.

How Good is Tesla's Customer Service?

Arthur N Elj
Arthur N Elj
Feels Disappointed | Sep 13, 2025

I am 73 years old and have taught at three universities. I have trained 000s of college students snd business sales people. I have not observed worse corporate customer service culture in my entire life. It is also incredible that for Tesla an unusually high % of your customers in some markets are seniors. This compound service failures snd hardens attitudes against Tesla in a wealthy and influential demographic I hope things change for the better at Tesla Great cars but tarnishing their own brand.

Read full quote
Tawney Tne
Tawney Tne
Feels Satisfied | Aug 31, 2025

Tech rep was very helpful in resolving my issue.

Read full quote
Andre K Jni
Andre K Jni
Feels Disappointed | Jul 16, 2025

It did suck

Read full quote
Gary M Qzy
Gary M Qzy
Feels Disappointed | Nov 28, 2024

Customer service for insurance is nonexistent. Musk is quaility focused on good but not on services. Services does to not generate revenue satisfactorily for Musk.

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Alieu Xqd
Alieu Xqd
Feels Disappointed | Oct 09, 2024

The automated system sucks, too many options to have to filter through.
But mostly it was that they said the office closes at 3 and it was 10 til 3 when I called. Boooooo. I was however able to find the troubleshoot page which helped me a lot. I do prefer humans though so all the automation just feels cold and impersonal.

Read full quote
Mary W Wuw
Mary W Wuw
Feels Disappointed | Oct 04, 2024

It is IMPOSSIBLE to get a live person on the phone, ama there is no live chat available. SO FRUSTRATING.

Read full quote

Summary of Tesla Customer Service Calls

11.8K TOTAL
CALLS
05:10 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tesla?

Product/ Service Question:

  • “Tesla inverter don’t have a connection with server”
  • “Damage to Tesla”
  • “Insurance”

Payments and Charges Question:

  • “Just placed order / getting DL in a week / what options to not lose the car and deposit?”
  • “Info on Tesla charger”
  • “Charger defective lug”

Request for Information Question:

  • “Refinancing need a release for escrow and cant get an actual.person to speak to”
  • “Response ti your email”
  • “Concerning an email you sent. About Not reading info”

Account Question:

  • “I didn’t mean to sign up for a membership and canceled right after I did it. Can you stop the charge?”
  • “Accounts issued”
  • “Can not get into my account for incentive”

Shipping and Delivery Question:

  • “Awful delivery customer service”
  • “Tesla 3 delivery date”
  • “Car delivery”

Employment Question:

  • “I need my w-2”
  • “W2”
  • Job career at tesla 2025

Staff Question:

  • “They never showed up to service our solar panels they are not working”
  • “Start service for my electric utility service”
  • “Service mode”

Return/ Replace Question:

  • “Change delivery location”
  • “Change of ownership”
  • “Need to change ownership of power wall”

Website/ Application Question:

  • “App services”
  • “App is not working”
  • “Application issues”

Activation/ Cancellation Question:

  • “Cancel financing, want to pay cash”
  • “Cancell order”
  • “Canceled wrong order”

Cards Question:

  • “Need of card”
  • “Have to pair my new card keys and dont have original”
  • “Credit card billing with solar city”

Refund Question:

  • “Refund”
  • “Reservation Refund request”
  • “Refunds”

Other Question:

  • “Model y pick up”
  • “Multiple”
  • “Issue with Tesla App”

Compare Tesla Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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