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Contact Tesla Customer Service

How to Reach a Person at Tesla

Verified Contact Information

Toll-Free Number:

  • 1-888-518-3752
Call customer service
Send Message

Customer Service:

  • 1-650-681-6060
    For Questions Related to Powerpack and Megapack - North America
  • 1-877-798-3752
    For Questions Related to Powerwall
  • 1-888-765-2489
    For Questions Related to Solar Panels
  • 1-818-540-4729 ext 17972
    Service Center - Agoura Hills, CA
  • 1-602-337-5554
    Service Center - Glendale, AZ
  • 1-602-627-3515
    Service Center - Mesa, AZ
  • 1-480-361-0036
    Service Center - Scottsdale, AZ
  • 1-602-643-0024
    Service Center - Tempe, AZ
  • 1-520-416-7974
    Service Center - Tucson, AZ
  • 1-720-559-4589
    Store and Service - Aurora, CO
  • 1-203-701-5700
    Store and Service - Milford, CT
  • 1-650-681-5100
  • +6 124 328 0281
    For Questions Related to Powerpack and Megapack - APAC
  • +3 120 888 5332
    For Questions Related to Powerpack and Megapack - EMEA

Emergency/ Hotline:

  • +61 180 064 6952
    Roadside Assistance (Australia)
  • +6 128 015 2834
    Roadside Assistance (Australia)
  • +52 800 228 8145
    Roadside Assistance (Mexico)
  • +44 162 845 0660
    Roadside Assistance (UK)

Headquarters:

  • 1-650-681-5000

Jobs/ Career:

  • 1-510-602-3960

Tesla Emails:

Customer Service
App Support, For Questions Related to Powerwall
Jobs/ Career
Legal
Arbitration, Privacy Inquiries
Media
APAC, Europe, Press Inquiries
charginginstallation@tesla.com
Charging Alternatives
firstrespondersafety@tesla.com
For First Responders
china-press@tesla.com
China
nasales@tesla.com

Tesla Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Tesla Phone Number
1 (888) 518-3752
Average Hold Time
00:02:07
Average Calls duration
5 minutes
Most Popular Tesla Email Address
accommodationrequest@tesla.com
Tesla Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

Tesla FAQs

Most Popular Number:

(888) 518-3752
Total calls: 9 655 Issues resolved: 287 Last call: Apr 14, 2026

The Tesla contact number for customer service is 1-888-518-3752. You can use it to reach Tesla customer support regarding technical issues or for general information. The customer care team at this number also handles complaints and can offer solutions to various problems. You can also share your suggestions for improvement with the customer support representative.

To contact Tesla Roadside Assistance, dial 1-877-798-3752. This number is available 24/7 for emergencies. The live agent will guide you to fix the problem or provide help whenever you need it.

If you have questions about Energy Products, call the following Tesla customer service number: 1-888-765-2489.

You should sign in to your account to access the Tesla customer service chat. Click the Question Center icon on the bottom-right corner of the page and select the topic of your inquiry. Click the Contact Us button, describe the question briefly, and choose Start A Chat. The live representative will study your matter and offer you ways to resolve it.

You can also use the app to access the chat. Open the app and tap Support on the home screen. Pick Get Help at the bottom of the screen and select your issue. Tap Next and complete the troubleshooting steps to start a conversation with the customer care assistant.

The Tesla customer service hours for their Roadside Assistance is 24/7. You can call them anytime and ask a live agent for assistance or information.

The Tesla customer support hours for other phone contacts are from 8 am to 5 pm PST, Monday through Friday.

If the phone lines are busy, you can reach the support team via chat. The Tesla customer service hours for live chat are Monday to Friday between 6 am and 7 pm PST. They are also available on weekends from 7 am to 6 pm PST.

To contact the Help Center outside working hours, choose one of the email addresses on their Contact Us page.

To contact the company’s customer service via Tesla email, apply to nasales@tesla.com in case of questions about Tesla products, services, and sales.

The duration of Tesla charging is the following:

- Supercharger takes around 15-30 minutes to get to 80%, making it the fastest option.
- Home charging (240V) is 6-12 hours for a full charge.
- With a standard 120V outlet, it will be 20-40+ hours for a full charge.
- Public Level 2 Charger will take 4-8 hours for a full charge.

Tesla trades on the stock market, meaning it is owned by its shareholders. The biggest individual shareholder is Elon Musk, the CEO, who owns a large portion of the company's shares. Major institutional investors like Vanguard Group and BlackRock also have significant stakes in Tesla.

Tesla was founded on July 1, 2003, by engineers Martin Eberhard and Marc Tarpenning. Soon after, Elon Musk, JB Straubel, and Ian Wright joined the team and are usually considered co-founders.

A Tesla can run for approximately 300 000 to 500 000 miles. This depends on how well it is maintained, driven, and used. The battery is built to last for a long time, showing about a 10% drop in performance after 200 000 miles.

The company relocated the primary Tesla corporate office from Palo Alto, California, to Austin, Texas, in December 2021. The new Tesla headquarters address is Tesla, Inc., 1 Tesla Road, Austin, Texas 78725, United States.

Yes, it is possible to receive a Tesla refund, considering certain limitations:

- Before Delivery: If you cancel your order before delivery, you might get your deposit back, based on the terms of your order.
- After Delivery: Tesla used to allow returns within 7 days, but that policy is no longer in place. Refunds after delivery are usually only given in case of significant defects.

PissedConsumer Club

Contact Information

Tesla Website:

Tesla Help Center:

Corporate Office Address:

Tesla, Inc.
1 Tesla Road
Austin, Texas 78725
United States

Other Info (opening hours):

Other Locations:

Tesla Factory

45500 Fremont Boulevard

Fremont, CA 94538


Tesla Gigafactory

Electric Avenue

Sparks, NV 89434


Gigafactory New York

1339 South Park Ave

Buffalo, NY 14220


Mailing Address:

Attn: Legal – Privacy,

PO Box 15430,

240 Francisco Lane,

Fremont, CA 94539, United States

More contact details

Fax:

+1(650) 681-5101

Summary of Tesla Customer Service Calls

11.8K TOTAL
CALLS
04:58 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tesla?

Product/ Service Question:

  • “Recurrent WiFi connection lost to powerwall”
  • “Leaking roof”
  • “Iam stuck car will not start”

Payments and Charges Question:

  • “Charges for using charging stations”
  • “Tesla supercharger, non tesla car, the app returned message the car could not be charged. Is there a reason? car”
  • “Excess ev charging fees”

Request for Information Question:

  • “Tax information and password reset”
  • “No live person to talk to”
  • “Question regarding mileage purchase”

Account Question:

  • “Gtw locked”
  • “Door locks will not unlock on approach”
  • “Online account access issue”

Shipping and Delivery Question:

  • “Awful delivery customer service”
  • “Tesla 3 delivery date”
  • “Car delivery”

Employment Question:

  • “I need my w-2”
  • “W2”
  • Job career at tesla 2025

Staff Question:

  • “They never showed up to service our solar panels they are not working”
  • “Start service for my electric utility service”
  • “Service mode”

Return/ Replace Question:

  • “Changing password issues and needing tax info”
  • “Change delivery location”
  • “Change of ownership”

Website/ Application Question:

  • “App is not adding my car”
  • “App services”
  • “App is not working”

Activation/ Cancellation Question:

  • “Cancel financing, want to pay cash”
  • “Cancell order”
  • “Canceled wrong order”

Cards Question:

  • “Need of card”
  • “Have to pair my new card keys and dont have original”
  • “Credit card billing with solar city”

Refund Question:

  • “Refund”
  • “Reservation Refund request”
  • “Refunds”

Other Question:

  • “Removal of panels for new roof”
  • “Having trouble with the Tesla app”
  • “Speed limited erro”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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