Tesla

Hello,
very excited to buy our first ever Tesla, sight unseen.
Our delivery experience has been pretty bad and I want to share it, please read the whole thing.
We ordered on April fools day, were told May 1st would be our delivery date, then a day later they updated that to next Thursday we thought, ok great.
My wife and I both took time off from work for this and got our insurance coverage set to end on our trade and start on the tesla etc.. then on Weds they called me to say sorry it was delayed, ok so next Sunday then, we said oh ok, we can do that.
Had to again call my agent change insurance coverage and take a different day off from work, on Saturday they called again to say sorry, another delay lets shoot for next weds.
I said let's just shoot for next Saturday to avoid further delays, this was when I am off from work already and you have several added days to assure the car gets there.
this whole experience has left me with a bad vibe.
I really expected better from Tesla based on what everyone says .
My Tesla experience is kind of ruined by all this back and forth.
I was expecting a smooth transition to the new car, I mean it is a delivery date, how hard is that?
So, when I rescheduled, I explained how inconvenient this all had been how upset my wife was that now she won't be able to go with me that day and experience delivery and how all the calls back and forth to our insurance cost us.
I expected the dealer to at least apologize, which they did not, and in any normal car dealer, this is where their customer service would offer me something to ease the pain to make up for the issues they created.
I expected them to say here let us offer you 3 additional months of full self-driving or here is 3 months of premium connectivity for your trouble, but nothing.
I really feel as though even if delivery does happen now next Saturday our experience will forever be tainted by this experience.
I just wanted you to know some of your dealers aren't doing you any favors for customer experiences.
It isn't fair to keep changing dates, did I mention the dealer is 2 hours from my home? I feel as though at the very least a few trial periods to help make up for the stress and disappointment was the least they could do for us, I am very disappointed that they did not.
When I asked about what came with the car it took several days to even get an answering the app, only when they called and I had them on the phone was I able to get some more info.
again, when I asked about premium connectivity something we plan to subscribe too, they didn't use this time to say, a know what, for all you have been through we are going to set you up with a few months of free connectivity, but they did not.
this really all could have been avoided but they were very quick to try to impress me without really looking hard at what delivery issues might occur never mentioned to me these dates could change so don't bank on them.
I just wanted someone to know.
we plan to take delivery next Saturday the 17th or 18th.
As long as nothing else goes wrong anyway, my wife is over it, ready to keep our Acura and not get involved as she sees this as a bad omen of things to come.
Also, we had one other issue, they said pay the $250 up front, and with our trade it would be no other money out of pocket, then as part of the 9 steps to get the car they charged me another $167.00, when I asked what this is nobody answers me, I have no idea what I am paying for or why.
I was never told or asked or explained too that this was for something.
It seems very shady to me, and I don't like it when things don't add up, all of this is pushing me to cancel the delivery lose the $250 and call it the cost of learning a lesson, Tesla just isn't ready.
I don't know what will come of this or if you even care, I assume like many customer service centers your job is to ignore emails like this, so we will see, I don't expect much based on my experience so far, but I def wanted this documented.

Dear Tesla Customer Support Team,

I hope this message finds you well. I am writing to request technical assistance regarding a serious fault affecting my 2023 Tesla Model 3.

I am located in Kurdistan, Iraq, where there is no authorized Tesla Service Center available, so I am reaching out directly in hopes of receiving remote guidance or support.

VEHICLE INFORMATION Model: Tesla Model 3 (2023) Region: Kurdistan Region, Iraq

VIN:5YJ3E1EA1PF******

ISSUES EXPERIENCED

1. Autopilot ECU Secondary (B) Status: FAULT / SHUTTING DOWN

2. Software update stuck at 50% and unable to complete

3. Auto Wipers completely non-functional

4.

Camera Defroster (Windshield Heater) completely non-functional

KNOWN BACKGROUND

Prior to these faults appearing, the front windshield was replaced with an aftermarket (non-OEM) glass due to damage. I believe this replacement is the root cause, as the aftermarket glass may have introduced: An electrical resistance mismatch in the defroster heating circuit Improper connector seating for the embedded heating element Camera calibration failure due to optical differences in the non-OEM glass

These factors appear to have caused the Autopilot ECU Secondary (B) to fault and shut down, which in turn is blocking the OTA software update from completing and disabling the weather-related features.

REQUEST

As I have no access to a Tesla Service Center in my region, I kindly ask for the following:

1. Remote diagnostic support or guidance to identify the exact fault codes on my vehicle

2. Advice on whether an OEM windshield replacement would resolve the ECU fault

3.

Instructions on how to manually restart or clear the software update

4.

If possible, referral to the nearest authorized service partner who could assist remotely or via shipping of parts

I am committed to resolving this properly and am willing to provide any additional information, photos, or videos of the fault as needed.

Thank you sincerely for your time and assistance. I look forward to your response.

Best regards,

Driver's side window actuator went out and Tesla initially refused to honor warranty, stating that the motor failure was due to the tint that was installed on the windows, charing nearly $600 to repair. Mind you, this is the same tint (XPEL) that was purchased via the tesla app in the add ons menu, and installed by a certified installer per their recommendations.

I called BS as of the many cars that I've owned, I've never once had a window actuator fail due to tint installation.
This was eventually refunded to me after many calls to the service manager, however they stated that if the window actuator failed again, it would not be honored. If Tesla themselves are offering this as a service, they need to clearly indicate that installation of this product could void warranty or remove the service from their app all together.

I am sharing my experience so others understand the real risks that come with owning a Tesla. On November 10, 2025, my 16-year-old daughter was driving our Tesla Model Y with my 14-year-old son as a passenger when the vehicle malfunctioned and caused a collision.

The car displayed multiple alerts before, during, and after the accident indicating system failures. The braking system was not functioning properly, the traction control and automatic hold failed, and even the seatbelts stopped working correctly. The vehicle made it clear through its own alerts that something was seriously wrong.

When I contacted Tesla, I expected them to treat this as a safety and warranty issue. Instead, they did not care to take in an unsafe vehicle, even after I clearly explained that the alerts showed system failures.

Tesla told me I had to pay for the tow myself, despite the fact that the brakes were unreliable and the seatbelts were failing. A vehicle that unsafe should have been taken in immediately by the manufacturer, without putting the burden on the customer.

After paying out-of-pocket, I had the car towed to the service center. Even with all the alerts and the clear safety hazards, Tesla refuses to provide a loaner while they inspect the vehicle. They told me the inspection alone will take about a month, leaving me without transportation even though I did nothing wrong and the car failed while my children were inside it.

The least Tesla could do, after selling me a hazardous vehicle, is put me in a temporary car. They wont even do that.

To make matters worse, Tesla has still not acknowledged receiving my vehicle, even though it arrived at the service center five days ago. This is the type of customer service they provideslow, dismissive, and unwilling to take responsibility when their product fails in a dangerous way.

Now that Ive experienced this firsthand, I began looking into Teslas history, and I discovered accident after accident involving their vehiclesbrake failures, system malfunctions, Autopilot issues, injuries, and deaths. Tesla is constantly being sued, but because they make billions of dollars, they clearly consider it an acceptable cost.

If people were truly aware of the risks and how Tesla behaves after you bring safety issues to their attention, no one would choose to put themselves or their minor children in that position.

Tesla sold me an unsafe, hazardous vehicle. They refuse to take accountability, they refuse to treat safety seriously, and they refuse to provide basic support like a loaner while they investigate a defect that put two teenagers at risk.

Tesla does not want responsibility for the lives they are putting in harms way or the lives already lost due to failures in their vehicles.

People need to wake up and understand what they are actually driving. My experience has been unacceptable, and I would never recommend Tesla to anyone.

My solar hasn't been producing energy since the first week of being turned on. They've come out twice to fix it and have failed twice.

They said they fixed it and it worked for approximately a week, then stopped producing energy again. I have been paying $275-$500 plus a month for my electric bill on top of the $240 a month for the solar. I can't get a hold of anyone that can help me via email or phone. The first time they came out to service it, which was approximately three months after being installed, they told me it was old software or hardware that was installed, which didn't make sense to me due to it being brand new.

Then it stopped working after approximately a week. Then I had to wait four months for them to come out to service it again. They said they moved some wires around and it worked properly for the rest of that day. The next day the production dropped again.

So I messaged them back and the person told me, 'I'll contact the service guys that came the day before,' which she did, and they updated something in the system and it worked.

It has been working properly for approximately a week now.

Case # CI01A1ED3D

I have owned three Teslas and am contemplating another one for my wife, which would make four for a car company who posts that they are so far ahead of their time in technology. Can you put the *** yellow and red triangle in the mirrors so when you go to change your lane you immediately can see it with your eye instead of looking in three different places that now you have set up?

You have the screen, which you should never take your eyes off the road; you put a little pin-drop red thing that in the daytime is blinded by the sun, and then you have a red line on the screen. Again, your eyes should be on the road, not looking at the screen.

It takes one or two minutes to change a lane and one or two minutes to get killed. Your owner is a trillionaire; put the money in the product.