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Tesla

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What is your customer experience with Tesla?

Tesla Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Tesla has 2.3 star rating based on 777 customer reviews. Consumers are mostly dissatisfied.

  • 27% of users would likely recommend Tesla to a friend or colleague.

  • Rating Distribution
  • Pros: Great car, Innovative, Love my car.
    Cons: Customer service, Poor customer service, Service is horrible.

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Media from reviews

Tesla - Customer support doesn’t honor what the say
Debit卡使用正常,但Tesla自动订阅无法完成Possible scam or human trafficking using verified Tesla accts on telegram n verified X...Possible scam or human trafficking using verified Tesla accts on telegram n... - Image 2Possible scam or human trafficking using verified Tesla accts on telegram n... - Image 3Tesla - To expose scams so others aren't taken advantage of kTesla - To expose scams so others aren't taken advantage of k - Image 2
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Top Tesla Reviews

Positive Review

"Disable valet mode"

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I purchased a Tesla 3 yesterday from a Ford dealership and there was no learning curve from them so I was up to me navigate the cars computer. I accidentally...

Critical Review

"Issue with Tesla App"

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My old car - 2024 model (no longer with me) - premium connectivity subscription was charged on 10/19/25.

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Anonymous
map-marker Waxhaw, North Carolina

Issue with Tesla App

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My old car - 2024 model (no longer with me) - premium connectivity subscription was charged on 10/19/25.

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Featured
Desiree B Kbf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Possible scam or human trafficking using verified Tesla accts on telegram n verified X acct grok 3 elon

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Possible scam or human trafficking using verified Tesla accts on telegram n verified X...
Possible scam or human trafficking using verified Tesla accts on telegram n... - Image 2
Possible scam or human trafficking using verified Tesla accts on telegram n... - Image 3

I want to protect Tesla and Elon. I got a message and did screenshots of all.

Grok3 Elon verified X account sent me a message regarding a special private dinner and meeting at Ritz Carlton Naples, FL, Saturday, May 10th, first, then changed to May 17. They say to contact Tesla on Telegram, which is a verified account, which I know means nothing. They sent a short video of a jet saying you will be flying Falcon jet to Florida and sent a video of hotel accommodations, which was very strange. They are trying to portray a suite, and you see a glimpse in a mirror of a man, but zero money was asked for.

They say a Tesla will pick us up at our house and take us to an airport. I’ve been trying to get specific info for me, and I never gave any specific information but Pennsylvania. They said regarding Tesla S would drive me to Lehigh Valley Airport, said approximately 2 PM Saturday, dinner 8 PM. They do ask for name, address, DOB, then #3 says contact info - a bit alarming because of kidnapping and human trafficking, then an ID of choice occupation.

I have a screenshot. I’m more alarmed over possible human trafficking or kidnapping. Not sure what to do or who to report to and first trying to verify it’s all fake. I called the hotel; they said it sounds like a scam, which I agree, but this needs to be looked into.

I can call PA state police, and I already have all my info on the dark web. I’m already targeted by scammers on X and have had bank accounts and credit cards hacked, and it was confirmed by people I was in contact with last year prior to getting hacked, and the info on the dark web was by X people. I never got to law enforcement regarding that, but with Tesla and Elon targeted as they are, we must do something regarding this and can’t really report a verified X account. I didn’t get a report when on Grok 3 Elon.

We can’t let this slide since others are also, I’m sure, getting the same messages as me. If you call, call and call right back because my security on the phone may cause your number to go to spam unless there are two calls in a row.

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Preferred solution: Alert company and Elon and get law enforcement to investigate once it's verified 100% fake this is scary in the day n age of human trafficking

1 comment
Guest

You still haven’t learned your lesson after being hacked, the bank account issues and your info in the dark web. You have no business interacting with any social media unless it’s someone you have met in person.

Tom G Hem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newport Beach, California

Customer support doesn’t honor what the say

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Tesla - Customer support doesn’t honor what the say
Updated by user Sep 01, 2025

I tried but have had no results

Original review Aug 17, 2025

When ordering my new Tesla Model Y last month, I asked customer support if I would receive 18 months free supercharging if I paid cash. They confirmed I would. On delivery, my car did not get this, and now I am told they don't offer this and will do nothing about the confirmation they gave me.

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Pros:
  • Great car
Cons:
  • Very poor support

Preferred solution: Just give me what was confirmed

User's recommendation: Beware of customer serums

Brandon W Fqk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Tesla doing more

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Contains 1 confidential file for company representatives

My only complaint is, I am the peoples voice, and we need a vehicle, and Im trying to get in touch with somebody in marketing to weld the world with what tesla is actually capable of because Im sure you have several designs and options that you are soon to be coming out with, but I want to make sure that you know the peoples voice of what we need and I cant even get a actual person on the phone it gives me very limited options when calling I dont need sales because I cant deal with this. I dont need service and I dont need delivery.

I need to get somebody that I can speak with that heres to peoples voice of what we need and Im highly asked, and a huge fan of Elon musk. I have several ideas that he can make exponential amount of profit, but besides that Ill use that for another time I just want somebody from Tesla to hear the peoples voice that can do early note, but I am very unimpressed on the market of what tesla is offering, because what it seems that Tesla has become is cool but not capable and I just think that its a area of marketing or vehicles class that is untouched to the average every day person average every day small business owner, and what we need! Ive been waiting for Tesla to come out with a truck and holding back on rivian because I just believe in Tesla I remember from when he first came up and their dealer in New Orleans where Im from and ever since then I have just been excited constantly about Tesla. I would bleed Tesla given that Ive always bled Chevy and theyve been doing nothing, but letting me down, the excitement of Tesla is there.

I need Tesla to pull that knife out and cut me open so I can bleed tesla. I need to be impressed because what theyre offering with a cyber truck its not your every day average Joes truck I own a small landscaping business and Im looking to get a cool *** truck, which I know Teslas capable of but the cyber truck to nowhere near shape or form touch what the requirements of my job and I am still a fan of the cyber truck. I think its cool but true real life applications. It doesnt even come close to applying to white contractors and Landscapers and such need!

I was truly looking into and now looking into a trailer as well because I saw the cyber truck trailer matching package. Im all about that I just dont care how much it cost I think its just really cool! No other company offers a truck and a matching trailer. The trailer I saw on the website does not have an open top.

Its not a dump version which is something that I would need in my industry but I also need something that I can throw my tools and equipment in the back of the truck and the cyber truck does not accommodate that I am your average every day Joe, I have ideas I have sketches I can offer, but mostly I just feel that Tesla is slacking in that and missing an entire market that they can completely rule over the piece of *** Chevys. I hate saying those words but its true same with the Fords same with every other vehicle that is on the market, they are made for obsolescence, and I believe that Elon musk can fix this problem I dont know why hes not touching the market but cyber truck does not accommodate anything other than cool ! If you were literally think of every single truck, thats on the market, all of the companies put together that market can easily be owned by far more capabilities, and with much more trust because I havent even owned a Tesla, but I stand behind Elon musk and what he has to offer so I believe he can do this and the entire truck industry needs it everything from contractors to successful retired guys that just want the big bad *** truck like the F350 diesels, but I know that I am a believer in bigger better badder while going green at the same time, and I believe in many of the original companies foundation beliefs but the biggest thing here is there are billions to be made and Tesla has not been attempting to really touch the truck market because in realism the cyber truck is cool but its not what a landscaper we need. I need bigger space I need more pulling power which 14,000 pounds is absolutely impressive.

Its just I guess the body of the cyber truck is nothing more than cool it does not accommodate needing to be able to handle more equipment efficiently and they dont offer an open top dump trailer that matches I need this and so many more need it. Im tired of getting nickel and dime with these fluctuating gas prices and the very unstable market because I have a rare truck and Ive loved and bled Chevy my entire life. I have a 2000 Chevy 4 x 4 K 2500 with a 7.4 L , it is the gas engine for 54 big block and a very rare truck. I bought it for 6000 and put 10 grand in it in the last six months and because I cant get the modulator for the ABS module and there is no conversion for this truck, and since its a rare truck, aftermarket companies do not make it so in six months, I blew 16 grand on something that is scrap metal not to mention it really doesnt do terrible on gas mileage and its much cheaper than a diesel engine because I made us a mechanic shop and service revised winning trips to the Super Bowl and Miller motorsports high-performance driving school but I am not a diesel mechanic gasoline engines.

I can rebuild a 454 or 350 any day but when parts are becoming obsolete and its just to squeeze us into getting a new one, I cant justify spending $70,000 on a piece of *** that I know isnt gonna last the five year term or six or seven year term to pay for it! I do love the cyber trucks damn near indestructibility because Im tossing shovels and stuff in the back of my truck all day, but when I can keep my shovels, edgers, weedeaters and equipment in the back of the truck and load the trailer full of dirt rocks, whatever I need to this is what many many contractors just need and this is your truck industry people that do my job or our contractors are used to trucks they like trucks. They love trucks and even when they retire and dont need a truck we still buy trucks and Im just asking who is guiding that industry because the cyber truck is cool back by far in my opinion thats not a truck it might be able to do what a truck can but its like the avalanche made by Chevy. Its not quite a truck and its not quite a SUV.

Its like the transvestite of both, I dont even know what it is but its not efficient for both. I dont even think its an attractive vehicle as popular as it was and everyone is it valid to have their own opinion, but some people are also stupid! Lol I know every single person that has had a avalanche. Cool as they might like it because it look, they all do say its not enough of a truck to get a sheet of plywood or to do stuff with the truck.

This is for the old guy that just wants to pick up a deep freezer or something and nobody ever bought those things giving a *** about the roll bar because they never take a mirror piece of crap. Why would they ever take them off road in the ones that dead probably regretted it Im asking Tesla because Ive been waiting two years almost 3 years for a truck and then they came out with a cyber truck and my first expression was well. It looks cool but WTF I needed something for work. Something that I can landscape me being my only employee I need to be as efficient as possible and if I cant get a truck that I can depend on which has been my main block this entire time almost 10 years Ive been in landscaping is nothing holds up to the work I put it through because it is tough on a vehicle but also theyre just simply pieces of crap and I need something that will handle the abuse be dependable and just get me to the job I would absolutely buy a matching trailer that dumps capable with a open top for things like planting soil and mulch so please this is to people asking for you to touch this market because knowing what is available and those pieces of *** from Ford Chevy dodge doesnt matter who I only put the face in Tesla and they havent even built it yet.

My name is Brandon Whitmore. My phone number is 225-505-****. I would like this message to reach marketing and Elon himself, but I also have many good ideas but I feel its best to tell Elon my extremely exponential profiting idea that would make Elon Musk as much money as all of the insurance company, all of the dealerships, profits all of the vehicle of car market, as well as revolutionizing the technology, and bringing things to the next level that he is more than capable of doing, and I will trust no one else because its just not their thing Amazon is great and Jeff has the money to buy. Elon is the one that could do this right and I wouldnt even think that it might not be a bad idea that Bezos might be able to help given that he is the person who choreographed delivery on the ground into an art but I dont think hes needed.

I believe Elon musk has more than capable qualified and extremely. extremely technologically advanced team that no other person would need to be involved and again if you take all of the profit from the car companies, all the profit from insurance companies, all the profit from all of these not to mention the amount of information on the entire world that Elon would hold in his hands. This would bring everything that Elon musk has accomplished already tenfold to the next level and now is the time before somebody else does its on everybodys mind but nobodys doing it and Im sure you guys know timing and getting a jump on the market is everything but also the government the people , all around the world that arent stupid at least would completely trust Elon musk, and having this amount of power and when it comes to funding, if you were to accomplish this mars goals would be pocket change to him. He wouldnt need outside investors anymore.

Which on that note why not get rich on other peoples money, but he would by far blow every other billionaire out of the water and be exponentially richer than all of them, and any goal that he wants to Mars or even Pluto would be within his own financial funding capabilities he would literally be very quickly by far the richest man on earth he would hold more knowledge on every single individual and know everything about where theyre going what theyre doing whos there with I mean its endless capabilities, and I dont trust the government with this amount of information, but it would all be in his possession, and Im not gonna relate him to God, but he would certainly know as much as God does, and would have control over everything and bringing the original foundation beliefs of what tesla is trying to accomplish by a green earth, and bringing a better service and product to the entire world that he has accomplished. Elon musk has accomplished more than any man I believe, has ever accomplished, but nobody else is willing to step in to those shoes, nor can I believe anyone could fill them but hes kind of lingering now and I dont know with Twitter and dabbling and other stuff that could just be entertainment and fun for him. I think hes just gotten bored and this might ignite that fire in him to accomplish what hes been doing, but exponentially hes literally bringing us to another world out of this world, but he can bring this world to another level. That is literally the future and everything that is on the market now would be obsolete because Ford Chevy Chrysler Dodge.

I dont care how much money them and the oil companies have. They would all be shut down, and Elon musk would rule the entire transportation market, and would be decades into the future now, and were just shut every other one of those companies that have designed for obsolescence, which is not what this country was made strong from this country was made strong buy back in the 50s when everything had a label that said made in USA why because we made bad *** tough products that will overcome any Chinese or German product and I want to see that again because thats whats wrong with this country. Everybody wants to be a middleman and outsource, but nobody does the work here, which means that were giving labor to the other countries, we need to bring that home excite the people about this new technology and way of life and safer way of life. Saving millions of lives creating technology that we all are ready for but will not see for ages to come and he can do all of this, without needing to sell a single vehicle , she can literally get paid just as much or exponentially more.

Should I say of white car companies charge when selling a piece of crap only he wouldnt have to lose a single vehicle everyone that he makes still belongs to Elon musk, but the people would pay the same amount of money for his service, and for his vehicles that they never own they were just used from point a to point B and go right back to Elon musk but every bit of the cost of what it would cost to buy one he would still get that only he would keep his vehicle so I have a really good idea for him. I have many but one that is worth five minutes of his time and my cell phone number is 225-505-****. I live at 4959 Legend Dr., Baton Rouge, LA 70817. Tell the boss man to take a trip!

Excuse the mess my house burned down and I just recently purchased this one but at least I have the best landscaping on the block in the entire neighborhood and its not because I want yard of the month its because just like when I managed a mechanic shop and service advice for 17 years, same as landscaping even being self-taught I just give a *** Im a passionate person in life and I just want to be the best at everything I ever do not for the title but because its a personal personal goal and I teach that to my two daughters every day if you just give a *** in life, and do your best, you will rise above the general public by far because in this day and age Im 40 and the next generation if theres not an app to take care of grandpa, were screwed because innovation and work isnt there necessarily biggest outlook or goal in the future some are on innovation but I absolutely bring a different way of thinking, but everything I do is unorthodox in technique, but absolutely shows proving results and being the best and having a method to my madness that has overall impressed every single person once they got to know me even Murali, who was a customer of mine from the mechanic shop who had countless amount of degrees he was one of the first people to design a robot across the seven states unmanned and had full reign of every single one of the LSUs labs, including did speeches and free reign of the observatory just because he had the love and passion for knowledge, and he moved away to Florida but before he did, I introduced an idea on a generator that runs off itself, and will create more energy than what it uses and he said Brandon as much dumb *** Ive seen you do in your life because as much as I am a genius, I do admit my Idiocracy he told me hes like Brandon you have got to build this and he wants to hear about it and exponentially by far my luck is worse only 10% being my fault but Ive never met anybody with as bad as luck as I have exponentially and I take it with a good chin because of the higher power upstairs if he only wants me to deal with all the unreasonable amount of horrible luck just so other people feel better about their lives thats OK Im not arguing with the big man upstairs . I didnt say it doesnt suck but I feel Ive always been meant to do something a little bit more and if all I accomplish is giving him this idea hopefully for a profit because all I seem to do is help people and do amazing work, which you can see from my landscaping alone and winning trips to the Super Bowl the Miller motorsports high-performance driving school which were all awesome but it shows I give a *** in life and you can pay somebody $1 million a year. You cant pay them to give a *** so I look forward to hopefully having this message reached out to Elon musk and him, giving me a call or showing up at my daughter surprise the *** out of me one day because I know the importance of what he can accomplish in a day and his days are far fuller than mine and I work 20 hours a day running into brick walls. Mostly just because of my bad luck and vehicle troubles, but Ive never not once showed my daughters that Im going to miss a step, and Im gonna keep pushing forward until I break through that brick wall why because if you want to be the man, then be the man also, I do believe Elon musk wouldve kicked the *** out of Putin!

So this is from someone who gives a *** more than majority of the general public and hopefully this message gets to Elon because Ive tried several times on Twitter and I dont tweet or tweet. I dont know Im not a twit lol Im the most on technologically advanced person dont have a clue how to use near the features on my iPhone, and I would be OK with the beeper, but some of the greatest ideas come from places that are very unexpected just by bringing a different way of thinking to the table and I never add salt to my food before I eat it because I never have a preconceived notion about someone or something unless Im proving myself wrong about believing in Elon musk! I am probably the only Musketeer but thats OK because Im old-school and Im loyal and Im not fake which this world is full of majority of those type of people only looking out for their selves and will do whatever it takes and screw Whoever over they need to order to get what they want and if youre just a bad *** like Elon Musk or me, which Im not comparing myself to him but we are both bad *** then you know what those type of people that have to do shady *** to try and shine will soon be shown fake and if youre just a real mother f then you will shut those people up. I dont care how many degrees or specialties, or whatever else they have accomplished in the end is, Im not fake like some of them and I mean business because the places worst places I came from in New Orleans outside of nineth ward back of Ames Boulevard and under the Huey p long bridge in Bridge city Louisiana the one thing being a little white dude from those neighborhoods better not be as fake because the hood will eat you up and spit you out but if youre a real mother F game peoples respect you rise above, and if you help all those people you can, and dont ask for anything in return then when you do ask then people will bleed for you same as If I am correct and who I do have a preconceived notion on who Elon Musk is, then I will bleed for him.

Im loyal, and I would cause blood as well in a peaceful way not actual DNA being built, but Ive always been pretty good at making people look stupid by their own handbook like my HOA, who wrote the book them self and if you know anything of Sun Tzus military strategy, that is a very useful tool ! Thank you for hearing this entire novel. Whoever read this deserves an actual raise. And I do not type or text.

I use talk text and I clearly dont shut the *** ha ha but this is passion of mine and I mean it with good heart and great mind and believe it because everything I said is pretty much fact other than the assumption that Elon musk gives a *** about people like me a little guy, but Im pretty sure he has found some very good talent, some of the best employees or friends in the most unorthodox and unexpected places and if he has not, maybe he should look a little deeper it might surprise him! He has my number he has my address and I tried and only downloaded Twitter tweeter to try and reach out to him but I dont know how to tweet because Im a twit when it comes to those things and email is not my biggest contact because I never check that text is usually the best way to reach me, but I would stop the world and whatever Im doing even tell my wife to hold her self in labor if Elon Musk showed up at my door and by all means I work 20 hours a day busting my *** and some of the hardest, physical labor.

A person can do being a landscaper and dumb enough to choose to do it by myself because Im tired of the headache of the next generation not wanting to work, they only want a job , but I push on because Im a bad *** thats a picture of me, then a picture of something I did one Christmas out of white dusty Millers, and poinsettias spilling out of a pot, braided with Christmas lights out of a dead tree stump in my front yard, and my greatest accomplishment of a snow man that is bad *** here in Louisiana, which is unheard of really I dont think anybody in Louisiana has ever made one that bad *** but mostly accomplishment thats greatest is my family than a video of me turning the 24 V razor four wheeler into a 40 V which literally flipped me off shot 3 feet into the air and as if you spun and slung it as hard as you could into the side of my wifes car who found completely expression less amount of humor, anger, and surprise that I just did that because of the power it had and the Idiocracy engineering I didnt think through just by throwing this thing together but the second version is the video Im sending you only I hooked a light bar on it the second time which, as soon as the video stopped the horn button switch, which was the gas pedal exploded into like a giant plasma burst, but my wife quit videoing right before that happened! Unfortunately, my daughters eight and 10 both said they arent getting on that thing and well Im pretty sure theyre smarter than me anyways, but they totally get their look from me because mom is hideous that was a joke, and unfortunately, the four wheeler I modified video will not upload, but I uploaded a bowl of flowers I make for my daughters, every day fresh from all of my gardens can I grow myself and thats not even all of the flowers since it requires me to upload proof of purchase, and I am a future customer not current I just uploaded my fence permit receipt which I think is absurd to have to pay $250 just so I can build a fence on my own propertySarcastic I have no clue how much more I can add more details about what the red * its not allowing me to proceed

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User's recommendation: Stand behind Tesla and Elon

3 comments
Guest

You must have a lot of free time to write a long article. I almost fell asleep reading it.

Guest
reply icon Replying to comment of Guest-2518009

I started skipping over paragraphs as it was so repetitive.

Guest
reply icon Replying to comment of Guest-2518009

Lol, true that

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ALAN L Bcz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad customer service

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Had a window of 6 hr for Tesla to come and look at our solar. 4 hr later they texted and said they can't make it.

I have to make a new appointment. No call, no nothing.

They suck. Buy somewhere else.

View full review
Cons:
  • Bad customer service

Preferred solution: Just want them to show up on time and if they can't a phone call would be nice

User's recommendation: Buy somew6 else

Arthur N Elj

Awful delivery customer service

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Updated by user Sep 13, 2025

I am 73 years old and have taught at three universities. I have trained 000s of college students snd business sales people.

I have not observed worse corporate customer service culture in my entire life.

It is also incredible that for Tesla an unusually high % of your customers in some markets are seniors. This compound service failures snd hardens attitudes against Tesla in a wealthy and influential demographic I hope things change for the better at Tesla Great cars but tarnishing their own brand.

Original review Sep 12, 2025

My wife took delivery of her new Tesla yesterday. Right now its 6am.

Shes sitting outside in the dark with her head down own the wheel crying by herself. The new owner training for seniors is non existant. All you have is a bunch of 20 year olds who know little and after a few mintues say they are too busy to train or help. All the finance were wrong and had to be written.

I wanted to walk out on the sale. The is no words in the english language that describes the awfiul treatment of your newest vustomers

View full review
Pros:
  • Car
Cons:
  • No training no training no training

Preferred solution: Get my wife some real training on her new tesla. Sales people were sexist to my wife and fisrespectful to seniors. Too busy to help should never become a motto

User's recommendation: Never buy tesla until the sales and delivery process is fixed.

Troy Michelle W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tesla Insurance non response

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I can't get resolution for the claim. This Tesla insurance policy was my worst mistake.

I can't get any help.

The adjuster assigned to the claim is unreachable. His phone number 801-998-**** mailbox full UGH.

View full review
Loss:
$5000
Pros:
  • Love my car
Cons:
  • Tesla insurance is completely non responsive

Preferred solution: Full refund

User's recommendation: Do not purchase Tesla Insurance

Troy Michelle W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t reach my Tesla Insurance

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I filed a claim but the app only allowed me to report one vehicle involved.

Ive tried for weeks to reach the assigned adjuster but his voicemail is full therefore I can not even leave a message.

Ive spent several many hours trying to resolve this accident report.

Im so very frustrated with Tesla Insurance. I truly regret changing my insurance from Allstate to Tesla.

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User's recommendation: Do not purchase Tesla Insurance

Elienai Pzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No support

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It was a simple problem. The electrical lugs/connections on the Tesla charger had been tightened down at the factory with an impact driver.

The cheap proprietary bit included with the charger snapped in the 3rd lug as i tried to loosen it. I could have saved Tesla a bit of money by just getting the base of the charger replaced.

Due to the typical big corporation lack of response or customer support, I had my customer return the charger to Amazon immediately. Build quality and customer service get a negative1 star.

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Tawney Tne

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Verified Reviewer

Disable valet mode

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Updated by user Aug 31, 2025

Tech rep was very helpful in resolving my issue.

Original review Aug 30, 2025

I purchased a Tesla 3 yesterday from a Ford dealership and there was no learning curve from them so I was up to me navigate the cars computer. I accidentally put the car into valet mode.

I called to get help from tech and the rep helped me through the reset.

A big thank you to the tech rep. He took care of my problem.

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Gary M Qzy

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Verified Reviewer
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This person supports our platform.

Supporter
| map-marker Huntington Beach, California

Poor claim service

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Tesla - Poor claim service
Tesla - Poor claim service - Image 2
Updated by user Nov 28, 2024

Customer service for insurance is nonexistent. Musk is quaility focused on good but not on services. Services does to not generate revenue satisfactorily for Musk.

Updated by user Nov 27, 2024

Worst customer service experienced in any industry in more than 50 years.

Original review Nov 27, 2024
Tesla Insurance is tantamount to a scam. I reported my Tesla accident on 10/22/2024.

Farmers Insurance found me at fault, but I most assuredly was not. So, I filed my claim with Tesla Insurance. I have been a lawyer for 33 years and I never was treated as Tesla representative, Bianca Greene, treated me. Today is 11/27/2024 and nothing has been done on my claim.

Worse yet, Tesla plays a game bad companies play - no way to reach a human. Great companies such as Charles Schwab are proud of its service and are happy to let you speak with an individual. Greene is still investigating my claim. Truth be told, 1 to 2 months apparently is normal according to certified repair facilities personnel.

Here is the rub in this case. I am elderly, 70, in poor health, and am planning on moving out of the country as soon as possible to join my bride in Vietnam. So, I begged Bianca on day one to expedite and explained my situation. Currently, I am living in a motel as we sold our home in May.

This has caused an inordinate amount of stress to me and I have been hospitalized twice for 8 days in total, largely due to stress. I reported this to Ms. Greene. No matter.

She says she may need another month to investigate a minor accident. Tesla controls where the work is done under contract. Failure to have work completed at a Tesla Certified facility vacates warranty. Tesla requires all parts used are new from Tesla.

My options are relatively limited as the amount of money in controversy appears to be around 11 grand which renders it to small claims. I considered doing, but Tesla would freeze the case until resolved. I have a qualified buyer but need the car fixed. I am in what, on the surface, appears to be a hopeless situation.

I am willing to go on national news exposing this unfair commercial practice. If Elon really was a good guy, he would spend 10 minutes of his time to clean up this mess.

His people here take complete advantage of him. If he were treated this way, people's heads would roll.
View full review
Loss:
$3000
Pros:
  • Great car and technology
Cons:
  • Terrible insurance company customer service

Preferred solution: Rapid Repair and waiver of deductible.

4 comments
Guest

I agree the customer service is the worst. They hound you to buy but know once you drive off expect that to be the last human you speak with.

Luckily I was warned by a co worker and all the issues she faced. Elon musk just like you your company sucks!!!!

Conrado Dzn

Elon doesn't seem to have much regard for anyone but himself (and possibly Trump, assuming government contracts ensue). The guy at the head of a company sets its tone, and I have to believe that Tesla's horrible customer service mirrors Musk's own misanthropy. PHOOEY!

Guest
reply icon Replying to comment of Conrado Dzn

Waaah! You want your Biden back! He was a real smart guy.

Guest
reply icon Replying to comment of Guest-2650462

A whole lot smarter than the Dumpstrosity. I'm waiting for the orange idiot to crash the economy sooner than later...

View more comments (3)
Oneda Qds

Connect with Tesla solar in a home I recently purchased

I have been unable to add the solar and power walls to my Tesla app. I am logged in on my iPad and get to the point where it says take your device near a Tesla product.

I do, and nothing happens! When I try to log in on my phone, I get an access denied message.

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henry h Dhj

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Verified Reviewer

Debit卡使用正常,但Tesla自动订阅无法完成

Debit卡使用正常,但Tesla自动订阅无法完成

Dear Support,

Im currently using a U.S.-issued debit card with a Visa (or MasterCard) logo, and it works normally for other purchases. However, when I try to use it for Teslas subscription services (e.g.

Premium Connectivity or FSD), the payment gets declined automatically.

The card is active and has sufficient funds. There are no issues with regular transactions, so I believe the decline is related to how Tesla processes subscription (recurring) payments.

Could you please let me know how to resolve this issue?

If Tesla requires a specific card type or setup for subscriptions, please advise.

Thank you for your help.

View full review
adriana d Mpw

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Verified Reviewer

There's no ZERO STAR RATING to give

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Tesla dealership Chesterfield, Missouri

I bought my 2025 Model 3 on May 28, 2025. The temp tag they gave me expired yesterday.

I always said that car was going to be registered in Miami, FL, and I took it for granted. Big mistake! They did what they felt like doing, giving me a temp tag and a paper ribbon that I only learned today was my registration, just saying that if the temp tag expired and I was stopped by the police, I would show the ribbon and Tesla would pay for the fine.

So I came to Miami, driving for two days beginning June 23, with more than enough time before expiration to register my car. But I couldn't! This neglectful dealership not only hasn't sent the e-title to TD Bank, but also hasn't sent me a piece of paper to present at a tag agency.

So today, after the tag expiration, they have left me helpless, tied hand and in jeopardy of every kind: I cannot move my car for the police might take it, can't drive back to MO where I have a job contract and a rental contract, and I left my cat alone since I left almost a week ago.

And the better part is, I have no idea when the heck I am going to be able to be on the road again.

That entire crew should be removed from Tesla forever. Neglect, bad work, and leaving a customer in the shade.

Adriana Victoria Delmonte Gonzalez

8065 SW 107th Ave 112 Miami FL 33173

949-293-****

2023 Tesla Model 3 bought in Dadeland Mall, Miami

2025 Tesla Model 3 wrongly bought in Chesterfield MO.

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User's recommendation: don't go and buy a car in this Chesterfield MO

John S Mgv

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Verified Reviewer

Customer service doesn’t exist!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Nothing happened, and that is the problem. I have been unable to find a way to change my delivery location to a Tesla store far closer to where I live.

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Preferred solution: Deliver product or service ordered

User's recommendation: Consider your other options

Raquan Cup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To expose scams so others aren't taken advantage of k

Tesla - To expose scams so others aren't taken advantage of k
Tesla - To expose scams so others aren't taken advantage of k - Image 2
Tesla - To expose scams so others aren't taken advantage of k - Image 3
Tesla - To expose scams so others aren't taken advantage of k - Image 4
Contains 1 confidential file for company representatives

I was contacted by someone on telegram claiming to be Elon Musk. They said I would receive 500,000 and a Tesla.

They asked for fees to pay delivery and customs also another 200 fea for a card with picture and another for a registered ID card for 500 with a picture of Elon Musk and myself on it. All total about 2000 dollers

View full review
Loss:
$1300

Preferred solution: Apology

User's recommendation: If you are asked to buy gift cards from Apple

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